Privacy Policy.

About this policy

This Privacy Policy explains how Greenfield Treatment Center ("Greenfield," "we," or "us") collects, uses, and shares information connected with our public website and care-related SMS communications.

This website and SMS policy does not replace a privacy notice provided for your medical care. Contact the office for information about medical records and patient privacy.

Information we collect and how we collect it

• Information you provide directly: your name, telephone number, email address if you provide one, appointment-related details, and information you choose to share when you call, text, speak with our staff, or complete a paper patient intake form.
• SMS information: your mobile number, messages you send us, verbal or written SMS consent, and opt-out preferences. We collect this information when you give consent to our staff or on a paper intake form, communicate with us by text, or ask to change your messaging preferences.
• Information collected automatically: hosting and security systems may process your IP address, browser or device information, requested pages, and access times when you visit the website.

This website does not currently have an online patient-intake form or an SMS sign-up form. The site does not use advertising trackers, and its fonts are hosted on the website.

How we use information

We use information to respond to questions, help arrange or manage appointments, provide administrative patient support, and send care-related texts when you opt in. These may include appointment reminders, scheduling messages, and replies to patient questions.

We also use information to record communication preferences, honor opt-out requests, maintain website security, and meet applicable legal obligations. We do not use the SMS program to send promotional messages.

Who information is shared with

Authorized clinic staff access contact and administrative information as needed to respond to you and coordinate appointments. Website hosting and security providers process technical website information to deliver and protect the site. Our messaging service provider processes the mobile number and message content needed to deliver Greenfield’s texts on our behalf; it is not given permission to use this information for its own marketing or to contact you independently.

We do not sell personal information or share contact information for advertising.

Your choices and SMS preferences

You may opt in by giving verbal consent directly to our staff or by providing written SMS consent on a paper patient intake form. Providing a phone number alone does not enroll you in the SMS program. SMS consent is voluntary and is not a condition of receiving care.

If you consent to receive SMS from Greenfield Treatment Center, you agree to receive care-related messages, including appointment reminders, scheduling and appointment updates, and customer-care replies to patient questions. We do not send marketing or promotional texts.

Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or call (626) 448-5501.

For the full program details, visit our SMS Terms & Conditions at www.greenfieldtreatment.com/terms. This Privacy Policy at www.greenfieldtreatment.com/policy explains our information practices. Contact our office to update your contact information or communication preferences.

Retention, security, and other websites

We retain information as needed to provide the services described here, manage communication preferences, and meet applicable recordkeeping obligations. No website or method of transmission can be guaranteed completely secure. Please call the office rather than send sensitive medical information through ordinary text messages.

Links to external websites, such as map services, are subject to those providers’ privacy policies.

Updates and contact

We may update this policy by publishing a revised version with a new effective date. For questions about this policy, contact Greenfield Treatment Center at (626) 448-5501 or 11920 Ramona Blvd, El Monte, CA 91732.